At Sentimo, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you browse or shop from www.shopsentimo.com (“the Site”). Sentimo is a brand owned and operated by Louvies General Trading L.L.C – SPC, registered in the United Arab Emirates.
1. Information We Collect
When you interact with our website, we may collect the following types of information:
a. Information You Provide
- Your name, email, phone number, and delivery address are required when placing an order
- Your payment details (processed securely via trusted third-party gateways)
- Any special instructions or personalization notes for custom products
b. Information Collected Automatically
- Your device type, browser, IP address, and time zone
- Pages you visit, how long you stay, and what you click
- Referral source (e.g., social media, search engine)
We may use cookies, session trackers, and similar tools to improve your shopping experience.
2. How We Use Your Information
We use the information we collect to:
- Process and deliver your orders
- Communicate with you about your purchase or inquiry
- Send you updates, offers, and promotions (only if you’ve opted in)
- Detect and prevent suspicious activity or fraud
- Analyse website usage to improve our products and services
3. Cookies & Tracking Tools
Cookies help us provide a smooth experience by remembering your preferences and measuring how the site is used. You can choose to disable cookies via your browser settings, but certain site features may not work properly.
4. Marketing & Communication
If you sign up for our newsletter or place an order, we may send you updates or offers related to Sentimo. You can unsubscribe anytime by clicking the link in our emails or contacting us directly.
We may also use retargeting ads (such as Facebook or Google Ads) to show you relevant offers based on your past visits to the Site.
5. Sharing Your Data
We only share your personal information with:
- Payment processors complete transactions
- Shipping partners to deliver your order
- Marketing platforms (e.g., Meta or Google) for ads, if you’ve engaged with us online
- Law enforcement or regulators, if legally required
We do not sell your data to any third parties.
6. How We Store Your Information
Your data is stored securely with limited access. Payment details are handled via secure, PCI-compliant gateways — we don’t store card information ourselves.
7. Your Rights
Depending on your country, you may have the right to:
- Access or update the personal data we hold
- Request the deletion of your data
- Opt out of marketing communications
- Complain to a local data protection authority
To make a request, contact us at hello@shopsentimo.com.
8. Data Retention
We keep your data only as long as needed, typically for fulfilling orders, customer service, and legal compliance. You can ask us to delete your information at any time.
9. Policy Updates
We may revise this policy as our services evolve. Any major updates will be posted on this page with the date of the change.
10. Contact Us
Have questions about your privacy?
You can reach us anytime at:
Email: hello@shopsentimo.com
Business Name: Louvies General Trading L.L.C – SPC
Location: Abu Dhabi, United Arab Emirates