Thank you for shopping with Sentimo at www.shopsentimo.com, operated by Louvies General Trading L.L.C – SPC. Please read our shipping terms carefully before placing your order.
1. Delivery Areas
We currently ship to:
- United Arab Emirates (All Emirates)
2. Processing Time
- Orders are processed within 1–2 business days (excluding weekends and public holidays).
- Orders with custom messages or special requests may take up to 3–4 business days to prepare.
- Once your order is ready, you will receive a confirmation email with tracking information (if available).
3. UAE Shipping
We offer the following delivery options:
| Delivery Type | Estimated Time | Cost |
| Standard Delivery | 2–3 business days | AED 15 (Free over AED 200) |
| Express Delivery (UAE) | 1–2 business days | AED 25 |
4. Tracking & Updates
- Most UAE orders come with a tracking number.
- Tracking info will be sent by email/SMS after dispatch.
- You can also contact our team at hello@shopsentimo.com for any delivery updates.
5. Delivery Issues
If your order:
- Is delayed beyond the estimated window
- Arrives damaged
- Is marked as delivered but not received
Please contact us within 48 hours of the issue via email with your order number and photos (if applicable). We’ll do our best to resolve the issue quickly.
6. Delivery Attempts & Incorrect Addresses
- Please ensure your delivery address is correct at checkout.
- If delivery fails due to an incorrect or incomplete address, additional charges may apply for reshipment.
- For UAE orders, if a courier cannot reach you after multiple attempts, the order may be returned to us.
7. Contact Us
For shipping questions, feel free to reach us at:📧 Email: hello@shopsentimo.com
📍 Business Name: Louvies General Trading L.L.C – SPC
📍 Location: Abu Dhabi, United Arab Emirates